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Reporting a Bug or Feature Request to MRMC — Help > Send Report

CONFIRMED BOTH

Not robot-specific

Send Report is a general Flair feature, available under the Help menu on any rig.

What Send Report Is For

Help > Send Report is the direct channel to MRMC for three different things:

  • Problem Report — something isn't working as expected.
  • Feature Request — a suggestion for something new to be added to the software.
  • Configuration files — sending your setup/config to MRMC servicing on request (e.g. to check whether something is set up correctly), with no report needed alongside it.

Filling In the Form

  1. Company, name, and email address are the three fields MRMC needs to be able to respond — a phone number is useful but not essential.
  2. Choose the report type: Problem Report, Feature Request, or a plain configuration-file send.
  3. Write a brief description of the problem (e.g. "the Shoot button doesn't work").
  4. In the details field, give as much information as you can about how to reproduce it — what you'd just done, which button you pressed, and so on. A vague description like "it started and it didn't work" is much harder to act on than a step-by-step account. If the problem is repeatable, say so explicitly — that's a different priority to something that happened once and was never seen again.
  5. If you need it fixed by a specific date (e.g. before an upcoming shoot), mark it urgent and enter the date you need it resolved by, so MRMC can prioritise correctly.
  6. Attach the job file you were running when the problem occurred wherever possible — this is what makes it possible for MRMC to actually reproduce the fault back at the factory. If there's no move associated with the problem, that's fine too; sending one anyway is sometimes still useful.
  7. If something visibly wrong appeared on screen (e.g. a graphical glitch), take a screenshot and attach it as a file.
  8. You can add additional recipients (e.g. a colleague's email) before sending.

Sending

  • Send Now — sends immediately, if you have an internet connection.
  • Send Later — saves the report locally. The next time Flair starts with an internet connection, it will prompt you to send it; without one, it keeps saving for later until it can.
YouTube 34 - Help Menu in Flair 7 Flair 7

▶ Full Send Report walkthrough: report types, required fields, urgency/date, job file and screenshot attachments, additional recipients, Send Now vs Send Later

Source: MRMC video tutorial "34 - Help Menu in Flair 7" (Cinebot Mini/Max & Flair 7 Training playlist).