Issues Index¶

Troubleshooting and technical guidance from the Flair Community Chat, archived MRMC forum, and linked documentation.

Status reflects the outcome recorded on each page. Resolved means the documented case has a reported resolution; Resolved (field guidance) retains the limited scope of a field report. Open, Ongoing, and Needs Confirmation can include useful workarounds without a confirmed complete fix. Field Guidance and Confirmed describe the available guidance, rather than promising that every matching symptom is solved.

Axis Issues¶

Issue	Status	Hardware
Arm Elbow Inversion — DANGEROUS	Open	Bolt
Track Amplifier D/A Overflow	Resolved	Bolt, Precision Track
Track Trips After Engagement	Resolved	Bolt, Precision Track
Track Trips — Thermal Expansion	Resolved	Bolt, Precision Track
Track Trips — Velocity Spike on Import	Resolved	Cinebot Mini
Zoom Axis Trips — New Lens Setup	Resolved	Bolt
Cinebot Mini Part Run Stops With D/A Overflow	Field Guidance	Cinebot Mini
Pan / Tilt Bottleneck - Move Duration Or 800 Frame Error	Field Guidance	Pan/tilt heads, Bolt
Milo Lift Trips At Normal Speed - Tacho / Speed Sense	Field Guidance	Milo
Axis Reports Tripped Under Load - Model / Payload Pressure	Field Guidance	Bolt, model mover
Cinebot Mini Rotate Axis Trips - Robot-to-Controller Connector / UR Support File	Needs Escalation	Cinebot Mini
Cinebot Nano Track + Focus Random Trips — FlairBridge=True in ini	Resolved	Cinebot Nano, Cinebot Max
Focus Motor D/A Overflow — No Motor Movement Despite Encoder Reading	Field Guidance	Focus motor, UltiBox, all rigs
Bolt Jr+ Encoder Battery Failure — Silent Position Loss	Field Guidance	All rigs
Cinebot Mini/Max — Payload Calibration Wizard Not Available in Flair 7	Field Guidance	All rigs
Cinebot Mini / Max — UR Arm Kinematics calibration.conf Must Be Loaded from Arm	Field Guidance	All rigs

Power / Site Electrics¶

Issue	Status	Hardware
Bolt Power — RCD/GFCI Trips, 20A vs 32A Three-Phase, and Generator Sizing	Field Guidance	Bolt, Bolt Jr+, Bolt X, Precision Track
CS8 Errors After 208/240V Power Change - Loose Wires or CombiTac Connector	Field Guidance	CS8, Bolt, Staubli
Bolt X / Yaskawa YRC1000 — Generator Too Small Causes Permanent Damage	Field Guidance	All rigs
Cinebot Max Won't Re-Engage After a Power Outage — Arm Dropped Position	Resolved	Cinebot Max
RED Epic Power Voltage Drop Through Bolt Arm — 24V Stepdown Solution	Field Guidance	Bolt Jr Plus, Bolt — RED EPIC, DSMC1, DSMC2

Environment / Transport¶

Issue	Status	Hardware
Environment and Transport — Rain Prep, Track Storage, Narrow Doorways, and Rough Terrain	Field Guidance	Bolt, Bolt Jr+, Precision Track, Cinebot
Transport Vibration / Rolling Cases Rattle Internal Connectors Loose	Field Guidance	Bolt, Bolt Jr, Cinebot, Milo, CS8, controller case
Salt Flats / Salt Environment - Corrosion Risk Needs Review	Needs Review	Bolt, Bolt Jr+, Precision Track
Cinebot / Robot as Car Rig - Moving Vehicle and G-Force Safety	Needs Review	Cinebot, vehicle rigs
Bolt Jr+ Trips With Unexpected End - Controller Overheating / Direct Sun	Resolved (field guidance)	Bolt Jr+, Bolt on Track
Bolt Base Surface Rust — Prevention and Treatment	Field Guidance	Bolt, Bolt X, Bolt Jr Plus (any Bolt with bare steel base)
CS8 Controller Not Hard-Mounted in Bolt Base — Transport and Tilt Risk	Field Guidance	Bolt, CS8
Operator Case Build — Custom I/O Panels and Cable Pass-Throughs	Field Guidance	All rigs
WizNet Module Overheating in Direct Sunlight — Network Dropout	Field Guidance	WizNet, networking hardware, all rigs

Mechanical Maintenance¶

Issue	Status	Hardware
Macro / Probe Lens Shake - Rigging, Speed, and Support	Field Guidance	Bolt Jr+, Bolt, probe and macro lenses
Track Pinion and Gearbox Maintenance — Wear, Dropped Pinion, Oil-Like Stains	Field Guidance	Bolt, Bolt Jr+, Precision Track
Turntable People / Large Platform Loading	Field Guidance	Turntables
CS8 Controller — Re-seating and Cleaning Internal Boards	Resolved	Bolt, Milo, any Staubli CS8 controller
Milo Long Arm — Toppling Risk During Arm Reconfiguration	Field Guidance	All rigs
Milo Macro Work — Stability, Standalone Feet, and Sorbothane Pads	Field Guidance	All rigs
Milo Zero-Setting Procedure — All Axes	Field Guidance	All rigs
Bolt Jr Plus UltiBox Repositioning for Lighting Access	Field Guidance	Bolt Jr Plus
Bolt Jr+ — Shake Appears Only While Traveling on Track	Field Guidance	Bolt Jr+
Bolt Wing M14 Threads Stripping in Aluminium Over Time	Open	Bolt (wings)
Cinebot Nano Underslung or Ceiling Mount Workaround	Field Guidance	Cinebot Nano

Zeroing Issues¶

Issue	Status	Hardware
Datum Magnet Too Close to ZM Pulse	Resolved	Bolt, Bolt Jr, Precision Track
Bolt X Cannot Enable After Power Loss	Resolved	Bolt X
Cinebot Calibration Error After Reset - Limit / Protection Mode Suspect	Field Guidance	Cinebot Mini
Bolt X / Motoman Not Communicating With Flair — Axis Encoder Unplugged	Resolved	Bolt X
Motoman / Yaskawa Robot — Moving Out of Limits Using the Pendant	Field Guidance	Bolt X (Yaskawa/Motoman), Cobra

EtherCAT Issues¶

Issue	Status	Hardware
EtherCAT.ini Missing or Contains 'servo1'	Resolved	Bolt, Bolt Jr
EtherCAT Not Connecting — Systematic Troubleshooting	Resolved	Bolt, Bolt Jr
Windows Update Corrupts EtherCAT Timing	Resolved	Bolt
CS8 Shows E — Flair Started Too Early	Resolved	Bolt, Bolt Jr
Flair Bridge + Bolt EtherCAT — Double Start	Open	Bolt

Hot Boot Issues¶

Issue	Status	Hardware
Focus Lost After Tracking Mode Switch	Ongoing	Bolt
Track Axis Wrong Position After Hotboot	Open	Bolt X

Lens Calibration Issues¶

Issue	Status	Hardware
Focus Calibration — 3-Point Fails, Use Lookup Table	Resolved	All rigs
Zoom Calibration — Unused Rows Default to Zero	Resolved	All rigs
Zoom Axis Unsmooth Motion - Calibration Points, Optimize, and Backlash	Field Guidance	Focus/zoom motors
Focus Motor Trips — Limit Too Close to Hard Stop	Resolved	All rigs
Reversing Zoom Motor Causes Error / Track Over-Under Positioned	Field Guidance	Zoom motor, track
Lens / Iris Axis Scale - Display Scale vs Internal Scale	Field Guidance	Focus, zoom, iris axes
Lens Setup Error Entering Carts With Tripped Focus Axis	Field Guidance	Focus motor, UltiBox
Focus Axis Pulls Back to Infinity - Damaged UltiBox Port	Resolved	Focus motor, UltiBox
Probe / Macro Lens Setup Roundup - Problems and Solutions	Field Guidance	Probe and macro lenses
Probe Lens Focus Calibration - Marks, Lookup Table, and Real Distances	Field Guidance	Laowa, DZO X-Tract, macro lenses
Probe Lens Camera Mount / Tilting Lens - Tube Length, End Angle, and Offsets	Field Guidance	Probe, relay, periscope lenses
Probe Lens Repeated Go-To Entering Carts - Switch Lens Moves Off	Field Guidance	Laowa, borescopes, probe lenses
Cinebot Tilta / Nucleus Lens Motor Not Connecting — Focus or Zoom Unresponsive	Field Guidance	Cinebot Mini, Cinebot Max, Cinebot Nano
Focus Calibration Bug - Close Focus Reading 150cm Instead of 50cm	Needs Review	Focus motor, all rigs
Focus Calibration Warning — Invalid Focus Position or Target Distance	Resolved	All rigs (especially Cinebot with Tilta Nucleus-M)
Laowa Periprobe / Probe Lens — Barrel Rotation Conflicts With Focus Motor	Open	Laowa Periprobe, Laowa Probe, focus motor, all rigs
LiDAR / Focus Assist Rigging — Preventing Shift on Fast Moves	Field Guidance	Any rig with focus motor, Phantom
Measure Optical Cannot Be Zero — Must Be Film Plane to Tilt Axis Distance	Field Guidance	All rigs
Tilta Nucleus-M Motor Running Backwards — Reversing Direction for Cinebot Mini / Max / Nano	Field Guidance	Cinebot Mini, Cinebot Max, Cinebot Nano
Zoom Linearise and Contra Zoom — Field Guide	Field Guidance	Any rig with zoom motor

Flair Configuration / UI¶

Issue	Status	Hardware
Flair.ini and UI Operator Tips - DefaultFrameInc, Browse Speed, Screen Size	Field Guidance	All rigs
Hidden Flair Dialogs Behind Fullscreen or Two-Screen Setups	Field Guidance	Flair PC, dual monitors
Flair Display Time Instead Of Frames - Frame Column Display Modes	Field Guidance	All rigs
Flair 5.41 Axes Stop Moving - Disable/Re-enable Loses Position	Needs Escalation	Legacy Flair rig
Flair 6.43 Disengage-Only Warning Popup	Field Guidance	Bolt, Bolt Pedestal
Flair 7 Install Message On Windows 7	Field Guidance	Flair PC
Axes Shifted Left / Wrong Axis Appears to Move - Horizontal Scroll Offset	Field Guidance	All rigs
Repeated Trip Clears After Re-engage / Restarts / Known-Good Job	Field Guidance	All rigs
3D Rig View - Camera FOV, Focal Length Display, and Lens Representation	Field Guidance	All rigs
Display / GPU Troubleshooting - Rig View or Live View Lag	Needs Review	Flair PC, GPU
3D Rig View Tilts After Pressing Play	Needs Review	All rigs
FWD RUN / BCK RUN Buttons Greyed Out and Locked — Cannot Run Move	Resolved	All rigs
Flair 7 Live Feed Stops After Update — GStreamer Path in startup.json	Field Guidance	All rigs
Lens Moves Flag Causes Unwanted Camera Gotos in Carts Mode	Field Guidance	All rigs
Flair Startup Error After License Update	Resolved	Bolt, Flair Classic/Flair 7
Flair Must Run as Administrator — License and System Code Issues	Field Guidance	All rigs
3D Rig Model Window Stuck at Fixed Size — ScreenWidth / ScreenHeight in flair.ini	Resolved	All rigs
Zoom Axis 'At Limit' Notice When No Soft Limits Are Set	Resolved	All rigs

Sync Issues¶

Issue	Status	Hardware
LTC Timecode Trigger Setup	Resolved	All rigs / RT14
LTC Timecode Freezes When Robot Engages	Resolved	All rigs
VP Box NoSync Mode Outputs 50 Hz	Field Guidance	VP Sync Box
High FPS Sync - Flair May Read Every Other Pulse Above ~800 FPS	Field Guidance	All rigs, high-speed cameras
Sync Generator Stability - AJA Gen10, Blackmagic, Evertz	Field Guidance	RT14, sync generators
Sync / Phase Lock Lost At End Of Run	Field Guidance	RT14, sync box
Milo Roll Movement Causes Wireless Genlock Dropout	Field Guidance	Milo crane
Milo SDI Video Dropouts — Fix with Inline SDI Amplifier	Field Guidance	Milo crane, Talos
Offline Timecode Shows Completely Blank — External Device Source Mismatch	Resolved	any rig, RT-14

Camera Triggering Issues¶

Issue	Status	Hardware
Sony FX6 and Burano — Trigger vs Genlock / Sync Compatibility	Field Guidance	Sony FX6, Sony Burano, RT14
Sony Venice / Rialto On Bolt - Cable Management and Body Placement	Field Guidance	Sony Venice, Rialto, Bolt
ARRI Alexa Mini — EXT-RS Adapter Required	Resolved	All rigs / RT14
Phantom VEO / Flex — Trigger Setup and High-Speed Limits	Resolved	All rigs / Trigger Box
Move Stuck in Post-Roll — Trigger Beyond End of Move	Resolved	All rigs
RED Monstro End Trigger Sticks On - Hold / GPIO / Pulse Settings	Needs Review	Bolt Jr+, RED Monstro
Bloop Light Not Firing	Resolved	All rigs / Trigger Box
Bloop Light Laser Pointer Faint or Not Working	Field Guidance	Bloop Light
IR Beam / Photocell / Solenoid Trigger Workflows	Field Guidance	Trigger Box, IR beam, solenoid
XLR Trigger Box For Lights - Relay Switching, Current Limits, and DMX Alternative	Field Guidance	Triggers Box Mk II, lights
Slave Robot Random Trigger — Electrical Noise	Resolved	Multi-robot
Triggers Don't Fire on Back Run — Negative Frame Values	Resolved	All rigs
LTC Timecode Erratic — Shared Power Noise	Resolved	All rigs / RT14
Ethernet Trigger Box Not Working — RIC Node Disabled	Resolved	Cinebot Mini
RT-14 12V Chip Blown — Trigger Box Dead	Resolved	RT14 / Trigger Box
RED V-Raptor / Milo - Universal Sync Box Failure and Misconnection Risk	Field Guidance	Milo, RED V-Raptor, Universal Sync Box
ARRI Cameras Require Solid 24V PSU for Sync and Trigger to Work	Field Guidance	All rigs
Blackmagic Pocket 6K Has No Sync Output — Timecode Trigger Workaround	Field Guidance	Blackmagic Pocket Cinema Camera 6K / 6K Pro
RED V-RAPTOR Stuck at Amber LED — Won't Power On, Hard Reset Procedure	Field Guidance	RED V-RAPTOR
RED V-RAPTOR on Bolt Arm — XLR-4 to XLR-3 Power Adapter Wiring	Field Guidance	Bolt, RED V-RAPTOR
ARRI Alexa 35 — Enhanced Sensitivity (ES) Mode Kills Sync Output	Resolved	All rigs
Camera Triggering Not Working on Bolt Pedestal - Node Mismatch	Resolved	Bolt Pedestal, UltiBox
Cinebot Mini/Max/Nano — Adding Genlock and LTC via RT-14 Box	Resolved	Cinebot Mini, Cinebot Max, Nanobot
Output Trigger Setup Changes Intermittently Not Applying (7.7.17)	Resolved	any rig
RED Baby Raptor Camera Sync Issues - GEN Display Requirements	Field Guidance	RED Baby Raptor, Sync Box
RED Camera Sync and Trigger — DSMC1, DSMC2, Komodo, V-Raptor, Helium	Resolved	Bolt, Cinebot Mini, Milo, any robot
All Trigger Outputs Suddenly Dead — Check Main Triggers Toggle Button	Open	All rigs
Universal Sync Box — RED DSMC2 Dip Switch Settings and Faulty 3BNC Cables	Field Guidance	All rigs

Networking / InTime Issues¶

Issue	Status	Hardware
Multiple Robots / Multiple Flair Systems - Trigger, Timecode, and API Options	Field Guidance	Multiple robots, RT-14, trigger boxes
Sync With Other Flairs / Multi API Controller - Browsing Multiple Robots	Field Guidance	Multiple Flair PCs, USB NICs
Network Direct INI Corrupt After Upgrade	Resolved	All
Running Flair Without Hardware	Resolved	All
InTime Dongle Is Licensed to the OS Drive	Resolved	All rigs (InTime)
NWD Buffer, Robot Delay, and Position Delay	Resolved	All rigs
FreeD / OSC Data to Unreal / Aximmetry — Setup	Resolved	All rigs
FreeD / Disguise Receiver Cannot See Flair Computer	Field Guidance	Bolt Jr, VP receiver
HyperDeck with Flair — IP Setup, Record Control, and Version Pitfalls	Field Guidance	HyperDeck, Flair PC
HyperDeck Review Appears Half-Frame Off	Needs Review	HyperDeck, RT14
Teradek / RF Proximity Causing Network or Ultibox Dropouts	Field Guidance	Flair PC, Ultibox, Teradek
Reserved IP Addresses and Conflict Troubleshooting	Resolved	All rigs
InTime Not Starting or Robot Not Found After Boot	Resolved	All rigs (InTime)
Windows Updates Break InTime	Resolved	All rigs (InTime)
Windows 11 and Flair 7.5 Require InTime 6.4+ / 7	Resolved	All rigs (InTime)
BIOS CMOS Battery Death Resets InTime Configuration	Resolved	All rigs (InTime)
Dragonframe Requires Secondary NIC	Resolved	All rigs (InTime)
Dragonframe Stepper Speed To Flair Axis Velocity / Acceleration	Field Guidance	Dragonframe, stepper rigs
Windows Smart App Control Blocks Flair 7	Resolved	All rigs
Flair 7.5 Upgrade Startup Error - Fresh Install Still Fails	Needs Escalation	Flair PC
Flair Bridge On Mac - Wi-Fi / Routing Node Dropouts	Field Guidance	Flair Bridge, Mac
Flair Popup Cleared By Reloading Network Boards	Field Guidance	Flair PC
Turntable Node Shows "Not Required" - Axis Assignment / File Setup	Field Guidance	Small TT, turntables
Bolt X Not Connected / Turned On at Flair Startup	Field Guidance	Bolt X
Flair Disengages but Robot Stays Engaged - YRC / Base Network Path	Resolved (field guidance)	Bolt, YRC / controller
EtherCAT / InTime Cable Fault - CS8 and Node A Lights Missing	Resolved	Bolt, CS8
CS8 A Then U / Axis 1 Not Ready - EtherCAT Engage Fault	Resolved (field guidance)	Bolt, CS8
Bolt Will Not Engage After Camera Change - Staubli / Network / E-Stop Checks	Field Guidance	Bolt, CS8, E-stop
Base Engages but Arm Does Not - Ethernet Card / Base Network Fault	Resolved (field guidance)	Bolt Jr+ / Bolt
RT14 Load Error on Startup - Running Light Solid / Network Reload	Resolved	RT14, Flair PC
Bolt X Network Error Persists After Cable/Hub/PC Swap - Unstable Base Ethernet Port	Needs Escalation	Bolt X
Dragonframe Limited to 130 Frames - Reopen DF After X-Sheet / Project Duration Changes	Resolved (field guidance)	Dragonframe 5
Boot Warning Cleared by Reseating Network Cable	Resolved	Flair PC, network
Transferring a Flair Classic License to a New PC — Full Installer + Admin Mode Required	Resolved	any rig
Flair Bridge — Internet Isolation and POE Switch Warnings	Field Guidance	Flair Bridge
Flair Bridge — Product Overview, OS Support, and Setup	Field Guidance	Flair Bridge, Cinebot Mini, Cinebot Nano, Bolt
Flair 7 Linux Defaults FIZ Axes to Network - No Focus/Iris/Zoom	Field Guidance	Any rig with FIZ (focus, iris, zoom) motors
Focus Box Invisible on Network — Not Found in Flair's Find Window	Open	Bolt, Focus UltiBox
HyperDeck Integration Breaks After Firmware Update — Protocol Must Be v1.8	Field Guidance	All rigs
EtherCAT / CS8 Not Connecting — cifxecat Module Not in InTime Autoload Config	Resolved	Bolt, Milo, all EtherCAT rigs
InTime Doesn't Work After Cloning SSD to Backup PC	Resolved	All rigs (Bolt/Milo/EtherCAT systems)
Serial Tester — OSC / FreeD / UDP Diagnostics Tool	Field Guidance	All rigs

Pre/Post Roll Issues¶

Issue	Status	Hardware
Part Runs and Preroll Extents — Hard Stops, Track Travel, and Safe Checking	Field Guidance	All rigs, track systems

Controller / HHB Issues¶

Issue	Status	Hardware
Gamepad / HHB Setup — XCam, Browse, Proportional Triggers, and Undo Caveats	Field Guidance	HHB, USB gamepad
HHB Preset Continuously Erased	Needs Review	HHB, Flair PC
HHB Setup - +X CamBrsw / -X CamBrsw Mapping	Needs Review	HHB, USB gamepad
HHB Pinout Reference Request	Needs Review	HHB
Gamepad Mimic Control - Support Status Unconfirmed	Needs Review	USB gamepad, mimic systems
Wireless Controllers - Driver Interference and Runaway Risk	Field Guidance	Wireless gamepads, Flair PC
Joystick / HHB Drift - Deadman and Deadband	Field Guidance	HHB, USB gamepad
MRMC Broadcast Panel — 'Ear' Controller Not Recognized in Flair 7	Open	MRMC Broadcast Panel
ELECOM Controller Detected by Linux But Not by Flair	Open	any Linux-based Flair rig
Gamepad / Joystick Drift — Robot Moves Uncommanded, Deadband Fix	Resolved	Bolt, Cinebot Mini, any robot
Gamepad Not Detected by Flair — Driver Conflicts Prevent HID Detection	Resolved	Bolt, Cinebot Mini, any robot
PS4 DualShock 4 Gamepad Setup in Flair — flair7.ini, HID Detection, Classic vs Flair 7	Resolved	Bolt, Cinebot Mini, any robot
PS4 / Gamepad Stick-Release Lag — 1–2 Second Delay Regression in Flair 7.7.14–7.7.17	Open	Bolt, Cinebot Mini, any robot
Recommended Gamepads for Flair Robot Control — Logitech F310 and Alternatives	Resolved	Bolt, Cinebot Mini, any robot
Xbox Gamepad + Cartesian View + Focus Follows Target for Live Broadcast / Events	Resolved	Bolt, Cinebot Mini, Bolt Jr+
Xbox Controller L/R Triggers Map Badly to Single-Direction Axes	Open	Xbox Controller

Move Programming Issues¶

Issue	Status	Hardware
Run A-B Then Return to A - Multiple Pass / A-B-A Workflow	Field Guidance	All rigs
Dragonframe Stepper Speed To Flair Axis Velocity / Acceleration	Field Guidance	Dragonframe, stepper rigs
Keyframe Vector Alignment - World vs Camera Orientation	Needs Review	All rigs
Part Runs From Timecode - CalcTC and Start TC Update	Field Guidance	All rigs / RT14
Stop Points vs Part Runs - What Changes and What Does Not	Field Guidance	All rigs
Part Run Sections - Selectable Sections and OSC Commands	Field Guidance	All rigs / OSC
Carts Limits - Z Camera Floor Restriction	Field Guidance	Cinebot Mini, all rigs
Carts Priority - Adjust Track/Base To Preserve Camera Path	Field Guidance	Track systems
Carts Priority Hides Pan Flip - Use Axis Graphs and Flip Pan Axis	Field Guidance	Bolt family, imported CGI moves
Scaling Move Flips Camera Upside Down - Initialize Scaling	Field Guidance	Bolt family, track systems
Tracker App Imported Move - 60 FPS Retiming Warning	Field Guidance	Tracker App
Tracker App Roll Creates Pan / Tilt Errors - Gimbal Lock	Needs Review	iPhone / iPad tracker workflows
Speed Profile Warning Appears When Editing Beziers	Needs Review	Bolt X pedestal
Backward Multi-Pass Reveals Rolling-Shutter Skew Mismatch vs Forward Pass	Field Guidance	Milo, any rig
Bolt Steadiness — Lens Choice and Camera Position Strategy	Field Guidance	Bolt, Bolt X, Bolt Jr Plus
Cartesian Offset Shortcut Changed from Flair 6 to Flair 7	Field Guidance	Any
Cinebot Max Track Acceleration with Arm Master Near 90° Rotate	Confirmed	Cinebot Max
Live Joystick Moves Can Be Smoother Than Programmed Waypoint Moves	Field Guidance	Cinebot Max, Cinebot Mini
FBX/Maya Import — Cubic Curves Cause Vertical Velocity Spikes and Axis Trips	Field Guidance	All rigs
Cartesian Pan Mimic with Gamepad in Flair 7 — Known Limitations	Open	Bolt, any robot
Mimic Focus Recording — Use LEARN Mode, Not LIVE; Keep Acceleration Moderate	Resolved	Bolt, Cinebot Mini, any robot
Rolling a Camera Past 180° or 360° — Singularities, Backrun Cable Issues, and Solutions	Resolved	Bolt, Milo, any robot with roll axis

External Axes / I/O¶

Issue	Status	Hardware
Flair DMX Over Ethernet - Enttec ODE, Showtec Net-2, USB vs Ethernet	Field Guidance	Enttec ODE, Showtec Net-2, DMX lights
Flair 7 DMX - USB Controller Disabled, Ethernet Art-Net Required	Confirmed	Enttec USB DMX, Velleman USB DMX, Ethernet DMX nodes
Enttec ODE / Art-Net DMX - IP, Gateway, Universe, Port 6454	Field Guidance	Enttec ODE MK2/MK3, Obsidian EN4
Flair DMX Preview Move Button Not Implemented - Run Move Required	Field Guidance	Enttec ODE MK3, DMX lights
Trigger Lighting Desk - GPI, OSC, Timecode, and DMX Cue Options	Field Guidance	Lighting desk, GrandMA, trigger box
MDrive / Stepper Motors - Use QuadBox, Not Direct Ulti Breakout	Field Guidance	MDrive, QuadBox, UltiBox
QuadBox Node Blue / Not Required - Stepper Axis Not Assigned	Field Guidance	QuadBox, stepper motor, turntable
Servo Drivers To Flair - Step/Direction Via QuadBox vs EtherCAT	Field Guidance	Panasonic Minas servo drivers, QuadBox
Stepper Moving Too Fast - Calculate Scale, Max Speed, Pulse Length	Field Guidance	Stepper motor, QuadBox
UltiBox Servo Motor Voltage / Encoder Compatibility	Needs Review	UltiBox, focus/zoom/aux motors
Bolt Cable Pass-Through - XLR, BNC, Ethernet Verification	Needs Review	Bolt, cabling
Serial Device Output - "Did Not Send Bytes" Message	Resolved	Flair PC, serial/data output
Focus Motor Crackling / Grinding - UltiBox or Lens Drive Fault	Resolved (field guidance)	Focus motor, UltiBox
UltiBox Tilt Port Trips With Axis Limit	Field Guidance	Bolt Jr+, UltiBox
Small TT Trips on Engage With New UniBox	Needs Review	Small TT, UniBox
ChamSys Lighting Desk Receives No Data From Flair's Trigger Lighting Desk Output	Open	ChamSys lighting desk
Focus Motor / UltiBox Performance Degraded by High Humidity	Field Guidance	UltiBox, focus motor, all rigs
Freefly WAVE Camera GPIO Trigger — Custom Cable Wiring	Resolved	Bolt, Milo (any rig using Flair trigger output)
Medium Turntable 48V PSU Trips on Hard Deceleration	Field Guidance	All rigs
Small/Medium Turntable Intermittently Unresponsive During Run — Uniboard Bug	Field Guidance	All rigs
MRMC Turntable — False Home / 45° Position Error / Sporadic Move Failure (EMI from Stage Dimmers)	Field Guidance	MRMC Small Turntable, Uni Board, stepper motor
TRACO 5V PSU Failure — Ethernet Hub Has No Power / Bolt Nodes Not Connecting	Resolved	Bolt, Milo (rigs with internal BlackBox ethernet hub)
UltiBox Complete Hardware Failure — All Ports Unresponsive	Field Guidance	UltiBox, all rigs

Robot / Axis Safety¶

Issue	Status	Hardware
E-Stop / Work-Cell / Key-Switch Chain Warning	Field Guidance	Bolt, Bolt Jr+, Bolt Pedestal
Staubli Mode Switch / J113 Bypass - Operating Mode Change or Cannot Engage	Resolved (field guidance)	Bolt, CS8, J113
Cinebot Nano — Do Not Press 'Restore Factory' in the Duco Web Interface	Confirmed	Cinebot Nano
E-Stop \"Enable\" Button Dead — Loose Connector Inside the Box	Resolved	Bolt on Track, any Universal E-Stop System rig
On-Set Safety Briefing and Sign-Off Protocol	Field Guidance	All rigs
Staubli CS8 Hardware Axis Limit Change — MRMC-Authorised Procedure	Field Guidance	Bolt (Staubli CS8)

Target Tracking Issues¶

Issue	Status	Hardware
Dummy Focus Axis - Target Tracking Geometry With Separate Real Focus Motor	Field Guidance	All rigs with focus motor
Focus At Infinity - Cartesian / Target Drift and Unexpected Gotos	Field Guidance	All rigs
End Mount Home Position Trips Pan Axis When Entering Carts	Field Guidance	Bolt family, end mount
Periscope / Borescope Gimbal Lock - Use Top Mount Style Setup	Field Guidance	Milo, periscope lenses
Probe / Macro Lens Flips Because Target Is Behind Nodal Point	Field Guidance	Probe and macro lenses
360 Degree Orbit in Roll Up Mode	Field Guidance	All rigs
Bolt Runs Unexpectedly in Carts After Switching from Camera Orbital — E-Stop Required	Ongoing	Bolt family
Camera Orbital + Carts Mode Causes Rig to Drift (Target at Infinity)	Resolved	All rigs
Camera Orbital Incompatible with Roll Up for Vertical Orbits	Ongoing	All rigs
Focus Follows Object vs Focus Follows Target — Behavioural Differences	Informational	All rigs
FFT Focus Stuck at Maximum Distance — Must Set Focus Before Engaging Cart Control	Resolved	All rigs
Focus Drifts to Infinity When Switching from Pan/Tilt Tracking to Target Tracking	Ongoing	All rigs
Unexpected Large GOTO When Back-Running a Move — Cartesian Convert Trick	Resolved	All rigs
Init Scaling — Resolving Dual-Solution Conflicts in End Mount Target Tracking	Resolved	Bolt family
Roll Orbital — 'Flip Both' Setting Required for Over-the-Top Moves	Resolved	All rigs

Software Licensing¶

Issue	Status	Hardware
Flair License Expired Mid-Shoot — Emergency Recovery Options	Resolved	any robot
FBX Export from Flair — Paid License Required, ini Setup, and Export Button Greyed Out	Resolved	any robot
Running Flair Offline (No Robot) for Previz, Move Review, and FBX Export	Resolved	any (no hardware required)
Flair License Policy: Annual Re-Registration vs. Paid Upgrade Entitlement	Resolved	any robot

Software Updates / Installation¶

Issue	Status	Hardware
Flair 7 on macOS and Linux — Setup, Config Transfer, and Known Issues	Field Guidance	Mac (macOS 11+), Linux
iPad Turntable Control App (Uniboard) — Connection Issues and Discontinuation (April 2025)	Resolved	Ethernet Turntables, Uniboard
Blackmagic DeckLink Not Working After Flair 7.3+ Update	Field Guidance	All rigs
No Live Video Feed in Flair 7 — GStreamer Library Missing or Wrong Path	Resolved	any robot
CRITICAL: Always Select UPGRADE During Flair Install — New Installation Overwrites Configs	Resolved	any robot

Virtual Production / Unreal Engine¶

Issue	Status	Hardware
VP Tracking Delay Compensation — Blueprint Delay Node for 5–7 Frame Tracking Lag	Resolved	Bolt, Cinebot Mini, any robot
FBX Export from Flair to Unreal — Z-Up Issue, 90° Parent Actor, Reduce Keys	Resolved	Bolt, Cinebot Mini, any robot
Flair 7.6.4 — XY Axes Swapped in VP Output (Regression Bug)	Open	Bolt, Cinebot Mini, any robot
FreeD Focus Units — Transmitted as 0–1 Normalised Value, Not Millimetres	Resolved	Bolt, Cinebot Mini, any robot
FreeD / OSC to Unreal — 'Receiving' Shows But No Camera Data; Common Fixes	Resolved	Bolt, Cinebot Mini, any robot
LED Volume Genlock — Brompton Phase Shifting / Venice PSF Signal Requirements	Open	Bolt, Cinebot Mini, any robot
LED Volume — Unreal PC Must Be on Different Subnet from Robot; Secondary IP Assignment	Resolved	Bolt, Cinebot Mini, any robot
LED Volume Genlock Setup — AJA Gen10, RT14, Sync XYZ, Genlock Chain	Resolved	Bolt, Cinebot Mini, any robot
LED Volume Maximum Speed / Frame Rate Limits — ~120fps, Phantom Not Achievable	Resolved	Bolt, Cinebot Mini, any robot
LiveLink Blueprint Loop Doubles OSC Values — Stutter and Runaway Camera	Resolved	Bolt, Cinebot Mini, any robot
MRMC VP Sync Box — Retiming 50Hz XYZ Packets to Genlock for LED Volumes	Resolved	Bolt, Cinebot Mini, any robot
nDisplay / LED Volume — Pan Values Jumping to ±3072° — Parent CineCam to Empty Actor Fix	Resolved	Bolt, Cinebot Mini, any robot
Streaming FreeD from Flair Without a Robot Connected (Offline Mode)	Resolved	any (no robot required)
Triggering Resolume / External Software from Flair via OSC or Runstate	Resolved	Bolt, Cinebot Mini, any robot
Rite Media LiveLink Plugin Setup — IP/Port Configuration, Step-by-Step	Resolved	Bolt, Cinebot Mini, any robot
Rite Media Plugin for UE4.27 — Requires C++ Project and Manual Recompile	Resolved	Bolt, Cinebot Mini, any robot
Rite Media LiveLink Plugin for Unreal Engine 5 — 10-Minute Setup	Resolved	Bolt, Cinebot Mini, any robot
VP Camera Facing Down / Wrong Direction in Unreal — Roll Relative Mode Fix	Resolved	Bolt, Cinebot Mini, any robot
Unreal Engine 5 FBX Import — Y and Z Axes Swapped, Y Reversed, Rotation Not Imported	Field Guidance	All rigs
CRITICAL: Unreal Engine / Disguise Network Broadcast Traffic Can Interfere with Robot Control	Resolved	Bolt, Cinebot Mini, any robot with InTime
Getting Started: Flair to Unreal Engine — Plugin Options and First Steps	Resolved	Bolt, Cinebot Mini, any robot
OSC Broken in Unreal Engine 4.26 Beta — Extract 4.25 OSC Plugin Code	Resolved	Bolt, Cinebot Mini, any robot
VP Zoom Data Sent to Unreal Before Physical Motor Arrives — Tracking Lag (Open)	Open	Bolt, Cinebot Mini, any robot with zoom motor

Tracker App (iOS Companion) Issues¶

Issue	Status	Hardware
Adding a Track Axis to a Tracker App or Mimic Recording	Resolved	Bolt on Track, Cinebot Mini on Track, any robot with track axis
Tracker App — Camera Direction Inverted After App Update (Y, Z, Pan, Tilt Reversed)	Open	Bolt, any robot
Tracker App CSV Import — Garbage Text in Axis Fields (Flair Classic 7.18 Bug)	Open	any
Tracker App: Do NOT Import CSV as Mimic — Use Standard CGI Import	Resolved	Bolt, Cinebot Mini, any robot
Tracker App Import: Robot Move Completely Wrong — Zero at Home, Translate to Current Camera	Resolved	Bolt, Cinebot Mini, Bolt Jr+, any robot
Live Tracker — Robot Moves Dangerously Fast and Erratically After Flair Update (Bug in 7.7.3)	Resolved	Cinebot Mini, Bolt, any robot
Tracker App Live Control — Network Setup: Access Point Must Connect to Root Network	Resolved	Bolt, Cinebot Mini, any robot with InTime
Live Tracker — Recording Robot Moves via the Flair 7 Mimic Window	Workaround	Bolt, Cinebot Mini, any robot
Looping a Move Forward Continuously — Repeat Run A-B A-B Mode	Resolved	Bolt, Cinebot Mini, any robot
Tracker App — Zeroing at the Camera Nodal Point	Resolved	Bolt, Cinebot Mini, any robot
Tracker App Import — Only Roll Axis Shows Data After Import; Other Axes Zero	Open	Bolt, Cinebot Mini, any robot
Tracker App — QR Code Target Lock and USDZ AR Scene Export	Resolved	Bolt, Cinebot Mini, any robot
Tracker App — Reducing Shakiness and Jitter in Imported Moves	Resolved	Bolt, Cinebot Mini, any robot
MRMC Tracker App — TestFlight Beta Expired, Now Available on App Store	Resolved	iPhone, iPad (iOS 14+)
Flair FBX/CSV Offsets Checker — Browser Tool for Camera Path Visualisation and Nodal Correction	Resolved	any

Manuals / Reference¶

Issue	Status	Hardware
Staubli Manual Location	Field Guidance	Staubli RX160, CS8
CS8 Display Shows Blinking Dot Instead of A - Normal Engaged Indicator?	Field Guidance	Bolt Jr+, CS8

CGI Motion Issues¶

Issue	Status	Hardware
Flair 7 Export Error - Camera Orbital Cannot Export	Field Guidance	All rigs
Cinema 4D FBX Camera Import — Camera Pointing Wrong Direction (90° Rotation Needed)	Resolved	All rigs
FBX Export Crashes or Hangs Flair Classic	Resolved	All rigs
FBX Import Forces Elbow-Up Even When Rig is Pre-Positioned Elbow-Down	Field Guidance	All rigs
FBX Export — \"Invalid Job\" Error (Roll Mode Mismatch)	Resolved	All rigs
FBX Export — Licence, flair.ini Flag, and Transfer Speed Setup	Resolved	All rigs
FBX Export — 1-Node vs 2-Node vs 3-Node Explained	Resolved	All rigs
FBX Import — Waypoint Axis Positions Don't Match Run Positions (Carts vs Axis Priority)	Resolved	any robot
FreeD Output Sends All Zeros — Wrong Output Type Selected	Resolved	All rigs
FreeD Protocol — ±180° Pan Angle Hard Limit	Open	All rigs
Genlocking an iPhone 17 for VP Work via Blackmagic Pro Dock	Confirmed	any rig, iPhone

Image-Defined Coverage¶

Issue	Status	Hardware
WhatsApp Image-Defined Coverage Review - 260524	Audit	All

Flair Crash Issues¶

Issue	Status	Hardware
Debug Assertion Dialog - Abort / Retry / Ignore	Field Guidance	All rigs
Simul8 Maya Import Error - CSV Header Row Count	Field Guidance	Simul8 / Maya
Flair Classic Crashes After Completing Move - Staubli Brake / Header Cable Suspect	Needs Confirmation	Bolt on Track, CS8
Flair Crashes When Opening Chart / Graph View — Target_Distance Axis Type Set to Unused	Resolved	All rigs
Flair Crashes Saving From DMX Popup — Missing DMX Drivers	Resolved	All rigs
FBX Import Crashes Flair Classic — Use Flair 7 to Import	Ongoing	All rigs
Flair 7.30 Beta Hangs Then Crashes on Windows 10 + AMD GPU	Open	any rig, offline PC
Flair Crashes Opening Graph View — Axis Type Set to 'Unused	Resolved	All rigs
Flair Crashes Cancelling Speed Warnings — Move Lost From Current Job	Ongoing	All rigs
Flair 7 Fails to Start — startup.json Corruption	Field Guidance	All rigs
Debug Assertion Failed Dialog When Adjusting Keyframes (Ripple Adjustment)	Resolved	All rigs