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Cinebot Nano — Do Not Press 'Restore Factory' in the Duco Web Interface

Summary

This is an official warning from MRMC/Multidyne support (not a community-sourced fix): the Cinebot Nano's Duco web interface should only be used for the specific actions documented in the Quick Start Guide, or under direct MRMC Support supervision. Pressing the "restore factory" button wipes all MRMC-related configuration from the robot and will leave it non-functional.

Symptoms / Why This Matters

  • The Duco web interface is reachable and usable enough that an operator could reasonably explore its settings without realizing the risk.
  • There is no confirmation step described that would stop an accidental press of "restore factory" from immediately wiping MRMC configuration.
  • Recovery from a factory-reset Duco requires MRMC/Multidyne support involvement to restore the robot to a working state — this is not a self-service fix.

Official Guidance

[CONFIRMED] Do Not Use "Restore Factory" — Duco Access Is Restricted to QSG Steps or Support Supervision

MRMC/Multidyne Support — gordon_admin — 16 July 2026 (talk.mrmoco.com)

"PLEASE TAKE NOTE: One should only be entering the Duco web interface for very specific actions that are covered in the QSG or under the supervision of MRMC Support. One should NOT be changing settings randomly and certainly one should NOT press the 'restore factory' button as this will wipe ALL MRMC related configs from the robot and will prevent it from working."

Takeaway:

  1. Only enter the Cinebot Nano's Duco web interface for actions explicitly documented in the Cinebot Nano Quick Start Guide, or while being directed by MRMC/Multidyne Support.
  2. Never press "restore factory" — it is not a safe reset option for field use; it erases the MRMC configuration the robot needs to function.
  3. Do not make speculative/random changes in the Duco interface "to see what it does."
  4. If the robot has already been factory-reset via this button, contact MRMC/Multidyne Support — this requires their config to be restored, it is not user-recoverable.

confidence_score: 0.95