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Flair Startup Error After License Update

Issue ID: FLAIR-license-update-startup-error-startup-json
Affected Equipment: Bolt, Flair Classic/Flair 7
Severity: Medium
Status: [CONFIRMED] - Solution verified

Summary

After updating Flair license, users may encounter startup errors that prevent Flair from launching properly, even though the Bolt hardware appears to be working normally.

Symptoms

  • Startup error dialog appears after license update
  • Flair fails to launch or shows configuration errors
  • Bolt hardware appears to function but software won't start
  • Error occurs when upgrading between Flair versions (e.g., beta 44 to 73)

Solution

[CONFIRMED] Copy startup.json from Previous Version

Immediate fix:

  1. Locate the startup.json file from your previous working Flair version
  2. For example: from Flair beta 44 to current version 73
  3. Copy the startup.json file to the new Flair installation directory
  4. Restart Flair

[CONFIRMED] Alternative: Fresh Install with Profile Import

If the above doesn't work:

  1. Perform a fresh default install of Flair
  2. Important: Do not overwrite your last working version
  3. Launch the fresh installation
  4. Go to System > Profiles
  5. Import your settings from the previous version
  6. This preserves your configuration while using clean startup files

Small Turntable Issues in Flair 7.5.8+

If you experience turntable issues after the license update:

  • Enable Flair Classic to run in the background
  • Consider updating to Flair 7.6 (recommended by MRMC Support)
  • Verify your InTime version compatibility

Evidence

WhatsApp Discussion (2025-03-12):

Chris: "Any one ever seen this come up after a licence update? [image attached]"

MRMC Support: "Can you try a fresh default install (without overwriting your last working version with your settings) and then import your settings through System > Profiles"

MRMC Support: "Can you find the startup.json file from beta 44 and copy it to 73"

Chris: "That's fixed it. Thanks"

Prevention

  • Back up your configuration files before performing license updates
  • Keep a copy of startup.json from known-working installations
  • Consider testing license updates on a non-critical system first

Equipment Details

  • Primary: Any Flair installation (Classic/7)
  • Hardware: Bolt systems
  • Versions Affected: Multiple Flair versions during upgrades
Source: WhatsApp Community Chat 2025-03-12