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34 - Help Menu in Flair 7

▶ 34 - Help Menu in Flair 7 — Watch on YouTube

so I'm going to cover the help menu in so I'm going to cover the help menu in flare which is uh very useful because it flare which is uh very useful because it flare which is uh very useful because it has a couple of things in it that are has a couple of things in it that are has a couple of things in it that are incredibly important uh this is what it incredibly important uh this is what it incredibly important uh this is what it looks like firstly you've got user looks like firstly you've got user looks like firstly you've got user manual which you can look in either as manual which you can look in either as manual which you can look in either as an HTML using a browser or PDF um this an HTML using a browser or PDF um this an HTML using a browser or PDF um this is what it looks like with a PDF uh or is what it looks like with a PDF uh or is what it looks like with a PDF uh or if you use the browser if you use the browser if you use the browser help HTML uh this is what it looks help HTML uh this is what it looks help HTML uh this is what it looks like um and go to specific like um and go to specific like um and go to specific chapters chapters chapters okay now below that is this very useful okay now below that is this very useful okay now below that is this very useful button called send report whenever you button called send report whenever you button called send report whenever you have an issue you basically should send have an issue you basically should send have an issue you basically should send a report or if you have a feature a report or if you have a feature a report or if you have a feature request you want something new you request you want something new you request you want something new you should send a report so well I'm sending should send a report so well I'm sending should send a report so well I'm sending it from M Rob SM control so I'm going to it from M Rob SM control so I'm going to it from M Rob SM control so I'm going to say say say mrmc and okay down here we put the name mrmc and okay down here we put the name mrmc and okay down here we put the name so this is my name John so this is my name John so this is my name John Smith okay and you can put a phone Smith okay and you can put a phone Smith okay and you can put a phone number down although it's not vital what number down although it's not vital what number down although it's not vital what is vital is the company so we know which is vital is the company so we know which is vital is the company so we know which company it's from uh your name and the company it's from uh your name and the company it's from uh your name and the email address those are the three vital email address those are the three vital email address those are the three vital things so say info I say things so say info I say things so say info I say John mrr moco.com that's my email John mrr moco.com that's my email John mrr moco.com that's my email address and then we address and then we address and then we go what is it this is I'm going to go what is it this is I'm going to go what is it this is I'm going to report a problem report a problem report a problem okay and then I'm going to write a brief okay and then I'm going to write a brief okay and then I'm going to write a brief description the shoot button doesn't doesn't work and work and work and then enter as much detail as you can then enter as much detail as you can then enter as much detail as you can about how you create a problem so that about how you create a problem so that about how you create a problem so that it can be repeated it's very difficult it can be repeated it's very difficult it can be repeated it's very difficult to fix a problem that we cannot repeat to fix a problem that we cannot repeat to fix a problem that we cannot repeat back at the factory so put information back at the factory so put information back at the factory so put information down um whether you're running something down um whether you're running something down um whether you're running something specifically what you'd done just before specifically what you'd done just before specifically what you'd done just before it what button it was you were pressing it what button it was you were pressing it what button it was you were pressing Etc so I Etc so I Etc so I started started started fa and it and it didn't work is a really bad didn't work is a really bad didn't work is a really bad description uh but that's what I'm going description uh but that's what I'm going description uh but that's what I'm going to use for now just to demonstrate um if to use for now just to demonstrate um if to use for now just to demonstrate um if you can repeat it and it happens again you can repeat it and it happens again you can repeat it and it happens again and again put down its repeatable rather and again put down its repeatable rather and again put down its repeatable rather than something that happened once and than something that happened once and than something that happened once and you never saw it again um if you need uh you never saw it again um if you need uh you never saw it again um if you need uh it fixed for a shoot and the shoot is in it fixed for a shoot and the shoot is in it fixed for a shoot and the shoot is in a week's time then you should tell us a week's time then you should tell us a week's time then you should tell us that it's urgent uh and what date it's that it's urgent uh and what date it's that it's urgent uh and what date it's required by you can choose the date um required by you can choose the date um required by you can choose the date um so that we can assign some priority to so that we can assign some priority to so that we can assign some priority to it okay it okay it okay and and and then always try to include the job F so then always try to include the job F so then always try to include the job F so this is the move that you're trying to this is the move that you're trying to this is the move that you're trying to run at the time um because if we have run at the time um because if we have run at the time um because if we have that we can try and it's much easier to that we can try and it's much easier to that we can try and it's much easier to try and repeat the problem if we don't try and repeat the problem if we don't try and repeat the problem if we don't have it it's very difficult if there was have it it's very difficult if there was have it it's very difficult if there was no move associated with it that's fine no move associated with it that's fine no move associated with it that's fine sometimes it's useful just to send a sometimes it's useful just to send a sometimes it's useful just to send a move with it anyway um but generally move with it anyway um but generally move with it anyway um but generally speaking there would be some kind of speaking there would be some kind of speaking there would be some kind of move associated with it and then any move associated with it and then any move associated with it and then any additional f for instance you may it may additional f for instance you may it may additional f for instance you may it may be something that appears on the screen be something that appears on the screen be something that appears on the screen like there's a line across the screen like there's a line across the screen like there's a line across the screen well take a screenshot of it and attach well take a screenshot of it and attach well take a screenshot of it and attach it as a file okay um it as a file okay um it as a file okay um and then additionally um just going back and then additionally um just going back and then additionally um just going back to here there are three different types to here there are three different types to here there are three different types there is a problem report there is a there is a problem report there is a there is a problem report there is a feature request this is like you think feature request this is like you think feature request this is like you think you have come up with a really good idea you have come up with a really good idea you have come up with a really good idea and you want uh to request that it kind and you want uh to request that it kind and you want uh to request that it kind of get added to the software and then of get added to the software and then of get added to the software and then sometimes you'll get uh you'll get a sometimes you'll get uh you'll get a sometimes you'll get uh you'll get a request from servicing uh from the request from servicing uh from the request from servicing uh from the service department to send the service department to send the service department to send the configuration files um either to have a configuration files um either to have a configuration files um either to have a copy of it or because they need to check copy of it or because they need to check copy of it or because they need to check whether something is set up correctly so whether something is set up correctly so whether something is set up correctly so you just do this um there's no you just do this um there's no you just do this um there's no particular report needed for it but it's particular report needed for it but it's particular report needed for it but it's just quite useful uh now you can also just quite useful uh now you can also just quite useful uh now you can also add additional recipients so for example add additional recipients so for example add additional recipients so for example I want also want to send this to um I want also want to send this to um I want also want to send this to um Jake at gmail.com okay um if you have an gmail.com okay um if you have an internet connection you press to send internet connection you press to send internet connection you press to send now button and it'll send it if you now button and it'll send it if you now button and it'll send it if you don't have an internet connection you don't have an internet connection you don't have an internet connection you can press send later send later will can press send later send later will can press send later send later will basically save it and next time Flair basically save it and next time Flair basically save it and next time Flair starts up it'll say do you want to send starts up it'll say do you want to send starts up it'll say do you want to send it if you have a connection to the it if you have a connection to the it if you have a connection to the internet next time it starts up it'll internet next time it starts up it'll internet next time it starts up it'll then go straight away and send it if you then go straight away and send it if you then go straight away and send it if you don't it'll save them again for don't it'll save them again for don't it'll save them again for later so this is a very important tool later so this is a very important tool later so this is a very important tool uh whenever you run into a problem this uh whenever you run into a problem this uh whenever you run into a problem this is the best way to report the problem is the best way to report the problem is the best way to report the problem rather than send us an email saying you rather than send us an email saying you rather than send us an email saying you have a problem because when you send have a problem because when you send have a problem because when you send this report it doesn't just send your this report it doesn't just send your this report it doesn't just send your details it also sends the exact details it also sends the exact details it also sends the exact configuration of your system so that we configuration of your system so that we configuration of your system so that we can load that configuration onto our can load that configuration onto our can load that configuration onto our computers and have exactly the same computers and have exactly the same computers and have exactly the same settings as you have and we can settings as you have and we can settings as you have and we can hopefully find where the issue is it's hopefully find where the issue is it's hopefully find where the issue is it's much harder to find the problem if we much harder to find the problem if we much harder to find the problem if we just have an email describing the just have an email describing the just have an email describing the problem without the configuration that problem without the configuration that problem without the configuration that goes with it okay if you will never have goes with it okay if you will never have goes with it okay if you will never have uh internet access but you still want to uh internet access but you still want to uh internet access but you still want to send a report you can press save as okay send a report you can press save as okay send a report you can press save as okay and it will save it as a zip file and and it will save it as a zip file and and it will save it as a zip file and then you can just email that to us when then you can just email that to us when then you can just email that to us when you send this report it gets sent you send this report it gets sent you send this report it gets sent actually automatically to multiple email actually automatically to multiple email actually automatically to multiple email addresses it gets sent to a number of addresses it gets sent to a number of addresses it gets sent to a number of different engineers and then whoever different engineers and then whoever different engineers and then whoever basically sees it and can act on it basically sees it and can act on it basically sees it and can act on it first will will then respond okay next we have the select respond okay next we have the select language okay here you can actually language okay here you can actually language okay here you can actually select different languages um currently select different languages um currently select different languages um currently there are seven different languages to there are seven different languages to there are seven different languages to choose from I can't I can't guarantee choose from I can't I can't guarantee choose from I can't I can't guarantee that they are uh perfectly translated um that they are uh perfectly translated um that they are uh perfectly translated um but it can be quite useful so if I but it can be quite useful so if I but it can be quite useful so if I select French okay and then close it you select French okay and then close it you select French okay and then close it you will see that quite a few things have will see that quite a few things have will see that quite a few things have changed to French uh changed to French uh changed to French uh there's my French there's my French there's my French menu okay uh and if I now go to select menu okay uh and if I now go to select menu okay uh and if I now go to select language which I have to remember what language which I have to remember what language which I have to remember what that is in French uh I can go back and that is in French uh I can go back and that is in French uh I can go back and select select select English uh Japanese is always English uh Japanese is always English uh Japanese is always interesting to look interesting to look interesting to look at there you go this is it in Japanese at there you go this is it in Japanese at there you go this is it in Japanese as you can see not Everything Has as you can see not Everything Has as you can see not Everything Has Changed um but a lot of things have Changed um but a lot of things have Changed um but a lot of things have changed particularly on the changed particularly on the changed particularly on the menus okay um the reason also some menus okay um the reason also some menus okay um the reason also some things haven't changed uh sometimes new things haven't changed uh sometimes new things haven't changed uh sometimes new things are added and the translation things are added and the translation things are added and the translation hasn't been updated yet so that's hasn't been updated yet so that's hasn't been updated yet so that's another reason why some things uh don't another reason why some things uh don't another reason why some things uh don't change now I believe it's the third one change now I believe it's the third one change now I believe it's the third one down and go English there we down and go English there we down and go English there we go uh next um is just a little about go uh next um is just a little about go uh next um is just a little about okay that's the splash screen that comes okay that's the splash screen that comes okay that's the splash screen that comes up there you go disappeared okay and up there you go disappeared okay and up there you go disappeared okay and next we have version next we have version next we have version info for this rig it doesn't say a lot info for this rig it doesn't say a lot info for this rig it doesn't say a lot uh but and most of this information is uh but and most of this information is uh but and most of this information is sent with the reports that we have but sent with the reports that we have but sent with the reports that we have but from time to time you may get asked to from time to time you may get asked to from time to time you may get asked to tell us which version you have uh of tell us which version you have uh of tell us which version you have uh of specific uh files on your system and specific uh files on your system and specific uh files on your system and this is where it this is where it this is where it exists more useful is this the license exists more useful is this the license exists more useful is this the license request form so currently this system is request form so currently this system is request form so currently this system is licensed and it's licensed until the 1st licensed and it's licensed until the 1st licensed and it's licensed until the 1st of October 2024 of October 2024 of October 2024 um when your license runs out and um when your license runs out and um when your license runs out and generally that happens after a year you generally that happens after a year you generally that happens after a year you are automatically entitled to uh update are automatically entitled to uh update are automatically entitled to uh update the license for another year you own the license for another year you own the license for another year you own flare flare flare forever but we keep track of customers forever but we keep track of customers forever but we keep track of customers and make sure we have their details up and make sure we have their details up and make sure we have their details up to date by basically renewing a license to date by basically renewing a license to date by basically renewing a license every year this is the important part every year this is the important part every year this is the important part this is a system code you can copy the this is a system code you can copy the this is a system code you can copy the system code and email it to us us this system code and email it to us us this system code and email it to us us this from this system code your license will from this system code your license will from this system code your license will be generated once we uh get your uh be generated once we uh get your uh be generated once we uh get your uh system code we will send you the license system code we will send you the license system code we will send you the license key and you will put that license key in key and you will put that license key in key and you will put that license key in here here you can paste the license key here here you can paste the license key here here you can paste the license key obviously I just copied that so that's obviously I just copied that so that's obviously I just copied that so that's what it pasted but you'll receive a what it pasted but you'll receive a what it pasted but you'll receive a license key back which you will paste license key back which you will paste license key back which you will paste and then activate the license all right and then activate the license all right and then activate the license all right so when you enter your license so when you enter your license so when you enter your license key uh and you press activate it will key uh and you press activate it will key uh and you press activate it will relicense you uh it is important if you relicense you uh it is important if you relicense you uh it is important if you do send the system code by email not do send the system code by email not do send the system code by email not using this uh license request form that using this uh license request form that using this uh license request form that you also Supply us with the version you also Supply us with the version you also Supply us with the version number that you're number that you're number that you're using uh because it is specific to your using uh because it is specific to your using uh because it is specific to your version number and um when you get your version number and um when you get your version number and um when you get your new license that will be for the version new license that will be for the version new license that will be for the version that you are entitled to not later that you are entitled to not later that you are entitled to not later versions okay now to actually use this versions okay now to actually use this versions okay now to actually use this form you put in your name the form you put in your name the form you put in your name the company uh phone number is useful but company uh phone number is useful but company uh phone number is useful but not vital email is vital so we can send not vital email is vital so we can send not vital email is vital so we can send it back to you you fill all that in so.com so.com John John John Smith mrmc okay and when you request a license mrmc okay and when you request a license it will automatically send that to us it will automatically send that to us it will automatically send that to us and your license will be sent back to and your license will be sent back to and your license will be sent back to this email address and then you just this email address and then you just this email address and then you just copy that license into this license copy that license into this license copy that license into this license key okay and next in The Help menu uh key okay and next in The Help menu uh key okay and next in The Help menu uh this is these these are not important uh this is these these are not important uh this is these these are not important uh this is basically telling you the list this is basically telling you the list this is basically telling you the list of changes in the software and some of changes in the software and some of changes in the software and some disclaimers