FreeD / Disguise Receiver Cannot See Flair Computer¶

CONFIRMED FREED / VP

Summary¶

When sending FreeD data from Flair to Disguise or another VP system, the receiving system may not see the Flair computer if it is not on the same relevant network/range. Community replies pointed to same-IP-range setup and MRMC forum documentation.

Symptoms¶

Disguise/VP receiver cannot see Flair computer
Connected via Ethernet from InTime network switch
Manual/forum detail appears hard to find on set

Stable ID¶

ISSUE-NET-017

First Reported¶

2022-02-17 - Riley Morgan asked about FreeD output from Bolt Jr to Disguise; the techs could not see the Flair computer on the network.

Community Solution¶

[CONFIRMED] 2022-02-17 - User: Gordon Eschke¶

All devices need to be in the same IP range. Review the MRMC forum thread on setting up realtime data output from Flair.

confidence_score: 0.70

WhatsApp Excerpts¶

2022-02-17 03:09 - ~ Villa: Best luck! 😅🍀
2022-02-17 03:46 - ~ Riley Morgan: Hi guys, I'm trying to send FreeD data output from a BoltJR to a program called disguise. The techs cannot see my flair computer on the network at all. We are connected over ethernet from the intime network switch. Does anybody have good info on this setup process? I don't see much in the manual at all.
2022-02-17 03:48 - ~ Sebastian Opitz: So CS8 went through ErSA and seems fine, but Flair is giving me this
2022-02-17 03:48 - ~ Sebastian Opitz: I’ve seen it before but can’t recall what the reason was. Any ideas?
2022-02-17 03:50 - Gordon Eschke: @~Riley Morgan please review this thread https://talk.mrmoco.com/t/setting-up-realtime-data-output-from-flair/603
2022-02-17 03:51 - ~ Vinny: Hey Riley, we had success with Disguise changing the Data Output in Serial Network Setting to FreeD. Communicated easily after that. And as Gordon already mentioned, the IP address setup.