Issues Index¶

All extracted troubleshooting issues from the Flair Community Chat.

Axis Issues¶

Issue	Status	Hardware
Arm Elbow Inversion — DANGEROUS	Open	Bolt
Track Amplifier D/A Overflow	Resolved	Bolt, Precision Track
Track Trips After Engagement	Resolved	Bolt, Precision Track
Track Trips — Thermal Expansion	Resolved	Bolt, Precision Track
Track Trips — Velocity Spike on Import	Resolved	Cinebot Mini
Zoom Axis Trips — New Lens Setup	Resolved	Bolt
Cinebot Mini Part Run Stops With D/A Overflow	Field Guidance	Cinebot Mini
Pan / Tilt Bottleneck - Move Duration Or 800 Frame Error	Field Guidance	Pan/tilt heads, Bolt
Milo Lift Trips At Normal Speed - Tacho / Speed Sense	Field Guidance	Milo
Axis Reports Tripped Under Load - Model / Payload Pressure	Field Guidance	Bolt, model mover
Cinebot Mini Rotate Axis Trips - Robot-to-Controller Connector / UR Support File	Needs Escalation	Cinebot Mini

Power / Site Electrics¶

Issue	Status	Hardware
Bolt Power — RCD/GFCI Trips, 20A vs 32A Three-Phase, and Generator Sizing	Field Guidance	Bolt, Bolt Jr+, Bolt X, Precision Track
CS8 Errors After 208/240V Power Change - Loose Wires or CombiTac Connector	Field Guidance	CS8, Bolt, Staubli

Environment / Transport¶

Issue	Status	Hardware
Environment and Transport — Rain Prep, Track Storage, Narrow Doorways, and Rough Terrain	Field Guidance	Bolt, Bolt Jr+, Precision Track, Cinebot
Transport Vibration / Rolling Cases Rattle Internal Connectors Loose	Field Guidance	Bolt, Bolt Jr, Cinebot, Milo, CS8, controller case
Salt Flats / Salt Environment - Corrosion Risk Needs Review	Needs Review	Bolt, Bolt Jr+, Precision Track
Cinebot / Robot as Car Rig - Moving Vehicle and G-Force Safety	Needs Review	Cinebot, vehicle rigs
Bolt Jr+ Trips With Unexpected End - Controller Overheating / Direct Sun	Field Guidance	Bolt Jr+, Bolt on Track

Mechanical Maintenance¶

Issue	Status	Hardware
Macro / Probe Lens Shake - Rigging, Speed, and Support	Field Guidance	Bolt Jr+, Bolt, probe and macro lenses
Track Pinion and Gearbox Maintenance — Wear, Dropped Pinion, Oil-Like Stains	Field Guidance	Bolt, Bolt Jr+, Precision Track
Turntable People / Large Platform Loading	Field Guidance	Turntables

Zeroing Issues¶

Issue	Status	Hardware
Datum Magnet Too Close to ZM Pulse	Resolved	Bolt, Bolt Jr, Precision Track
Bolt X Cannot Enable After Power Loss	Resolved	Bolt X
Cinebot Calibration Error After Reset - Limit / Protection Mode Suspect	Field Guidance	Cinebot Mini

EtherCAT Issues¶

Issue	Status	Hardware
EtherCAT.ini Missing or Contains 'servo1'	Resolved	Bolt, Bolt Jr
EtherCAT Not Connecting — Systematic Troubleshooting	Resolved	Bolt, Bolt Jr
Windows Update Corrupts EtherCAT Timing	Resolved	Bolt
CS8 Shows E — Flair Started Too Early	Resolved	Bolt, Bolt Jr
Flair Bridge + Bolt EtherCAT — Double Start	Open	Bolt

Hot Boot Issues¶

Issue	Status	Hardware
Focus Lost After Tracking Mode Switch	Ongoing	Bolt
Track Axis Wrong Position After Hotboot	Open	Bolt X

Lens Calibration Issues¶

Issue	Status	Hardware
Focus Calibration — 3-Point Fails, Use Lookup Table	Resolved	All rigs
Zoom Calibration — Unused Rows Default to Zero	Resolved	All rigs
Zoom Axis Unsmooth Motion - Calibration Points, Optimize, and Backlash	Field Guidance	Focus/zoom motors
Focus Motor Trips — Limit Too Close to Hard Stop	Resolved	All rigs
Reversing Zoom Motor Causes Error / Track Over-Under Positioned	Field Guidance	Zoom motor, track
Lens / Iris Axis Scale - Display Scale vs Internal Scale	Field Guidance	Focus, zoom, iris axes
Lens Setup Error Entering Carts With Tripped Focus Axis	Field Guidance	Focus motor, UltiBox
Focus Axis Pulls Back to Infinity - Damaged UltiBox Port	Resolved	Focus motor, UltiBox
Probe / Macro Lens Setup Roundup - Problems and Solutions	Field Guidance	Probe and macro lenses
Probe Lens Focus Calibration - Marks, Lookup Table, and Real Distances	Field Guidance	Laowa, DZO X-Tract, macro lenses
Probe Lens Camera Mount / Tilting Lens - Tube Length, End Angle, and Offsets	Field Guidance	Probe, relay, periscope lenses
Probe Lens Repeated Go-To Entering Carts - Switch Lens Moves Off	Field Guidance	Laowa, borescopes, probe lenses

Flair Configuration / UI¶

Issue	Status	Hardware
Flair.ini and UI Operator Tips - DefaultFrameInc, Browse Speed, Screen Size	Field Guidance	All rigs
Hidden Flair Dialogs Behind Fullscreen or Two-Screen Setups	Field Guidance	Flair PC, dual monitors
Flair Display Time Instead Of Frames - Frame Column Display Modes	Field Guidance	All rigs
Flair 5.41 Axes Stop Moving - Disable/Re-enable Loses Position	Needs Escalation	Legacy Flair rig
Flair 6.43 Disengage-Only Warning Popup	Field Guidance	Bolt, Bolt Pedestal
Flair 7 Install Message On Windows 7	Field Guidance	Flair PC
Axes Shifted Left / Wrong Axis Appears to Move - Horizontal Scroll Offset	Field Guidance	All rigs
Repeated Trip Clears After Re-engage / Restarts / Known-Good Job	Field Guidance	All rigs
3D Rig View - Camera FOV, Focal Length Display, and Lens Representation	Field Guidance	All rigs
Display / GPU Troubleshooting - Rig View or Live View Lag	Needs Review	Flair PC, GPU
3D Rig View Tilts After Pressing Play	Needs Review	All rigs

Sync Issues¶

Issue	Status	Hardware
LTC Timecode Trigger Setup	Resolved	All rigs / RT14
LTC Timecode Freezes When Robot Engages	Resolved	All rigs
VP Box NoSync Mode Outputs 50 Hz	Field Guidance	VP Sync Box
High FPS Sync - Flair May Read Every Other Pulse Above ~800 FPS	Field Guidance	All rigs, high-speed cameras
Sync Generator Stability - AJA Gen10, Blackmagic, Evertz	Field Guidance	RT14, sync generators
Sync / Phase Lock Lost At End Of Run	Field Guidance	RT14, sync box

Camera Triggering Issues¶

Issue	Status	Hardware
Sony FX6 and Burano — Trigger vs Genlock / Sync Compatibility	Field Guidance	Sony FX6, Sony Burano, RT14
Sony Venice / Rialto On Bolt - Cable Management and Body Placement	Field Guidance	Sony Venice, Rialto, Bolt
ARRI Alexa Mini — EXT-RS Adapter Required	Resolved	All rigs / RT14
Phantom VEO / Flex — Trigger Setup and High-Speed Limits	Resolved	All rigs / Trigger Box
Move Stuck in Post-Roll — Trigger Beyond End of Move	Resolved	All rigs
RED Monstro End Trigger Sticks On - Hold / GPIO / Pulse Settings	Needs Review	Bolt Jr+, RED Monstro
Bloop Light Not Firing	Resolved	All rigs / Trigger Box
Bloop Light Laser Pointer Faint or Not Working	Field Guidance	Bloop Light
IR Beam / Photocell / Solenoid Trigger Workflows	Field Guidance	Trigger Box, IR beam, solenoid
XLR Trigger Box For Lights - Relay Switching, Current Limits, and DMX Alternative	Field Guidance	Triggers Box Mk II, lights
Slave Robot Random Trigger — Electrical Noise	Resolved	Multi-robot
Triggers Don't Fire on Back Run — Negative Frame Values	Resolved	All rigs
LTC Timecode Erratic — Shared Power Noise	Resolved	All rigs / RT14
Ethernet Trigger Box Not Working — RIC Node Disabled	Resolved	Cinebot Mini
RT-14 12V Chip Blown — Trigger Box Dead	Resolved	RT14 / Trigger Box
RED V-Raptor / Milo - Universal Sync Box Failure and Misconnection Risk	Field Guidance	Milo, RED V-Raptor, Universal Sync Box

Networking / InTime Issues¶

Issue	Status	Hardware
Multiple Robots / Multiple Flair Systems - Trigger, Timecode, and API Options	Field Guidance	Multiple robots, RT-14, trigger boxes
Sync With Other Flairs / Multi API Controller - Browsing Multiple Robots	Field Guidance	Multiple Flair PCs, USB NICs
Network Direct INI Corrupt After Upgrade	Resolved	All
Running Flair Without Hardware	Resolved	All
InTime Dongle Is Licensed to the OS Drive	Resolved	All rigs (InTime)
NWD Buffer, Robot Delay, and Position Delay	Resolved	All rigs
FreeD / OSC Data to Unreal / Aximmetry — Setup	Resolved	All rigs
FreeD / Disguise Receiver Cannot See Flair Computer	Field Guidance	Bolt Jr, VP receiver
HyperDeck with Flair — IP Setup, Record Control, and Version Pitfalls	Field Guidance	HyperDeck, Flair PC
HyperDeck Review Appears Half-Frame Off	Needs Review	HyperDeck, RT14
Teradek / RF Proximity Causing Network or Ultibox Dropouts	Field Guidance	Flair PC, Ultibox, Teradek
Reserved IP Addresses and Conflict Troubleshooting	Resolved	All rigs
InTime Not Starting or Robot Not Found After Boot	Resolved	All rigs (InTime)
Windows Updates Break InTime	Resolved	All rigs (InTime)
Windows 11 and Flair 7.5 Require InTime 6.4+ / 7	Resolved	All rigs (InTime)
BIOS CMOS Battery Death Resets InTime Configuration	Resolved	All rigs (InTime)
Dragonframe Requires Secondary NIC	Resolved	All rigs (InTime)
Dragonframe Stepper Speed To Flair Axis Velocity / Acceleration	Field Guidance	Dragonframe, stepper rigs
Windows Smart App Control Blocks Flair 7	Resolved	All rigs
Flair 7.5 Upgrade Startup Error - Fresh Install Still Fails	Needs Escalation	Flair PC
Flair Bridge On Mac - Wi-Fi / Routing Node Dropouts	Field Guidance	Flair Bridge, Mac
Flair Popup Cleared By Reloading Network Boards	Field Guidance	Flair PC
Turntable Node Shows "Not Required" - Axis Assignment / File Setup	Field Guidance	Small TT, turntables
Bolt X Not Connected / Turned On at Flair Startup	Field Guidance	Bolt X
Flair Disengages but Robot Stays Engaged - YRC / Base Network Path	Field Guidance	Bolt, YRC / controller
EtherCAT / InTime Cable Fault - CS8 and Node A Lights Missing	Resolved	Bolt, CS8
CS8 A Then U / Axis 1 Not Ready - EtherCAT Engage Fault	Field Guidance	Bolt, CS8
Bolt Will Not Engage After Camera Change - Staubli / Network / E-Stop Checks	Field Guidance	Bolt, CS8, E-stop
Base Engages but Arm Does Not - Ethernet Card / Base Network Fault	Field Guidance	Bolt Jr+ / Bolt
RT14 Load Error on Startup - Running Light Solid / Network Reload	Resolved	RT14, Flair PC
Bolt X Network Error Persists After Cable/Hub/PC Swap - Unstable Base Ethernet Port	Needs Escalation	Bolt X
Dragonframe Limited to 130 Frames - Reopen DF After X-Sheet / Project Duration Changes	Field Guidance	Dragonframe 5
Boot Warning Cleared by Reseating Network Cable	Resolved	Flair PC, network

Pre/Post Roll Issues¶

Issue	Status	Hardware
Part Runs and Preroll Extents — Hard Stops, Track Travel, and Safe Checking	Field Guidance	All rigs, track systems

Controller / HHB Issues¶

Issue	Status	Hardware
Gamepad / HHB Setup — XCam, Browse, Proportional Triggers, and Undo Caveats	Field Guidance	HHB, USB gamepad
HHB Preset Continuously Erased	Needs Review	HHB, Flair PC
HHB Setup - +X CamBrsw / -X CamBrsw Mapping	Needs Review	HHB, USB gamepad
HHB Pinout Reference Request	Needs Review	HHB
Gamepad Mimic Control - Support Status Unconfirmed	Needs Review	USB gamepad, mimic systems
Wireless Controllers - Driver Interference and Runaway Risk	Field Guidance	Wireless gamepads, Flair PC
Joystick / HHB Drift - Deadman and Deadband	Field Guidance	HHB, USB gamepad

Move Programming Issues¶

Issue	Status	Hardware
Run A-B Then Return to A - Multiple Pass / A-B-A Workflow	Field Guidance	All rigs
Dragonframe Stepper Speed To Flair Axis Velocity / Acceleration	Field Guidance	Dragonframe, stepper rigs
Keyframe Vector Alignment - World vs Camera Orientation	Needs Review	All rigs
Part Runs From Timecode - CalcTC and Start TC Update	Field Guidance	All rigs / RT14
Stop Points vs Part Runs - What Changes and What Does Not	Field Guidance	All rigs
Part Run Sections - Selectable Sections and OSC Commands	Field Guidance	All rigs / OSC
Carts Limits - Z Camera Floor Restriction	Field Guidance	Cinebot Mini, all rigs
Carts Priority - Adjust Track/Base To Preserve Camera Path	Field Guidance	Track systems
Carts Priority Hides Pan Flip - Use Axis Graphs and Flip Pan Axis	Field Guidance	Bolt family, imported CGI moves
Scaling Move Flips Camera Upside Down - Initialize Scaling	Field Guidance	Bolt family, track systems
Tracker App Imported Move - 60 FPS Retiming Warning	Field Guidance	Tracker App
Tracker App Roll Creates Pan / Tilt Errors - Gimbal Lock	Needs Review	iPhone / iPad tracker workflows
Speed Profile Warning Appears When Editing Beziers	Needs Review	Bolt X pedestal

External Axes / I/O¶

Issue	Status	Hardware
Flair DMX Over Ethernet - Enttec ODE, Showtec Net-2, USB vs Ethernet	Field Guidance	Enttec ODE, Showtec Net-2, DMX lights
Flair 7 DMX - USB Controller Disabled, Ethernet Art-Net Required	Confirmed	Enttec USB DMX, Velleman USB DMX, Ethernet DMX nodes
Enttec ODE / Art-Net DMX - IP, Gateway, Universe, Port 6454	Field Guidance	Enttec ODE MK2/MK3, Obsidian EN4
Flair DMX Preview Move Button Not Implemented - Run Move Required	Field Guidance	Enttec ODE MK3, DMX lights
Trigger Lighting Desk - GPI, OSC, Timecode, and DMX Cue Options	Field Guidance	Lighting desk, GrandMA, trigger box
MDrive / Stepper Motors - Use QuadBox, Not Direct Ulti Breakout	Field Guidance	MDrive, QuadBox, UltiBox
QuadBox Node Blue / Not Required - Stepper Axis Not Assigned	Field Guidance	QuadBox, stepper motor, turntable
Servo Drivers To Flair - Step/Direction Via QuadBox vs EtherCAT	Field Guidance	Panasonic Minas servo drivers, QuadBox
Stepper Moving Too Fast - Calculate Scale, Max Speed, Pulse Length	Field Guidance	Stepper motor, QuadBox
UltiBox Servo Motor Voltage / Encoder Compatibility	Needs Review	UltiBox, focus/zoom/aux motors
Bolt Cable Pass-Through - XLR, BNC, Ethernet Verification	Needs Review	Bolt, cabling
Serial Device Output - "Did Not Send Bytes" Message	Resolved	Flair PC, serial/data output
Focus Motor Crackling / Grinding - UltiBox or Lens Drive Fault	Field Guidance	Focus motor, UltiBox
UltiBox Tilt Port Trips With Axis Limit	Field Guidance	Bolt Jr+, UltiBox
Small TT Trips on Engage With New UniBox	Needs Review	Small TT, UniBox

Robot / Axis Safety¶

Issue	Status	Hardware
E-Stop / Work-Cell / Key-Switch Chain Warning	Field Guidance	Bolt, Bolt Jr+, Bolt Pedestal
Staubli Mode Switch / J113 Bypass - Operating Mode Change or Cannot Engage	Field Guidance	Bolt, CS8, J113

Target Tracking Issues¶

Issue	Status	Hardware
Dummy Focus Axis - Target Tracking Geometry With Separate Real Focus Motor	Field Guidance	All rigs with focus motor
Focus At Infinity - Cartesian / Target Drift and Unexpected Gotos	Field Guidance	All rigs
End Mount Home Position Trips Pan Axis When Entering Carts	Field Guidance	Bolt family, end mount
Periscope / Borescope Gimbal Lock - Use Top Mount Style Setup	Field Guidance	Milo, periscope lenses
Probe / Macro Lens Flips Because Target Is Behind Nodal Point	Field Guidance	Probe and macro lenses
360 Degree Orbit in Roll Up Mode	Field Guidance	All rigs

Manuals / Reference¶

Issue	Status	Hardware
Staubli Manual Location	Field Guidance	Staubli RX160, CS8
CS8 Display Shows Blinking Dot Instead of A - Normal Engaged Indicator?	Field Guidance	Bolt Jr+, CS8

CGI Motion Issues¶

Issue	Status	Hardware
Flair 7 Export Error - Camera Orbital Cannot Export	Field Guidance	All rigs

Image-Defined Coverage¶

Issue	Status	Hardware
WhatsApp Image-Defined Coverage Review - 260524	Audit	All

Flair Crash Issues¶

Issue	Status	Hardware
Debug Assertion Dialog - Abort / Retry / Ignore	Field Guidance	All rigs
Simul8 Maya Import Error - CSV Header Row Count	Field Guidance	Simul8 / Maya
Flair Classic Crashes After Completing Move - Staubli Brake / Header Cable Suspect	Needs Confirmation	Bolt on Track, CS8